Makro Online is a glorified ****

Makro online is horrible and their customer service is even more appalling. I ordered and paid on the 20th of March and got a confirmation that it was dispatched on the 22nd. I followed up on the 29th because my order was still not delivered and I was told that the matter will be escalated and flagged as urgent. It is the 1st of April today and i still had to follow up cause no one bothered to call me with an update. The response is that they don’t have an update. I am so disgusted by the horrible service I have received. Makro operates very shamefully. They should leave the online space.