1 reviews | Active since Dec 2019
Makro online is a ****
I am beyond disgusted by how makro online operates. Three time I have ordered items online, I wait for my goods only for the order to be cancelled because either supplier has no stock or whatever else.
I ordered a bed online 19th of August, 3 times I called makro support and they could only help by contacting the supplier, never have I received feedback on where my order is, the online order tracking did not move to show progress, the call centre agents could not assist beyond following up with the supplier, the supplier that was not responding to them. After 12 working days of waiting, my order has to be cancelled by makro.
My question is, why do business with people you cannot contact when your customer is complaining, why must me the customer suffer because of your own supply chain inefficiencies. Is it fair to make a customer wait for 12 days ( over the waiting period outlined online). Is the online system even live, why is there no-one from Makro picking up there is an order that has gone past your 10 working days, and show customer care. What business are you running with this online shop if online customers are left alone to figure out what happens with the items they have ordered for personal reasons and needs?
The inconvenience that you have caused for me now, I must think how else to get this bed which I had personally planned to take on credit, so now I must think of another plan
What is the point of this whole business?
My question is - How do you get contradicting updates from different platforms at the same time
1. SMSs and emails saying you order is dispatched and another saying the order has been cancelled
2. Website tracker saying, delivery failed
3. Customer care call centre says, courier company called and they will escalate with Supplier
4. Supplier says there have never received any escalation of this order from makro
Again I ask, What is this? Where is Consumer Act compliance here?
My question is - How do you get contradicting updates from different platforms at the same time
1. SMSs and emails saying you order is dispatched and another saying the order has been cancelled
2. Website tracker saying, delivery failed
3. Customer care call centre says, courier company called and they will escalate with Supplier
4. Supplier says there have never received any escalation of this order from makro
Again I ask, What is this? Where is Consumer Act compliance here?