Makro Online is a **** - 2 weeks later no delivery

I have placed an order on Makro Online on the 12th of January. My email stipulating my order details stated that delivery would be on the 17th of January. There was no delivery on that day, and I emailed on the 17th asking what is happening with my order. I never received a response.

On the 20th of January I phoned Makro, and the call center person, explained that they don't know why it shows as packed but not sent yet with the courier, and that she will escalate the matter on her side. I asked what that meant, and she said, someone would phone me with details.

On the 24th I phoned again. With the new call center person, saying that deliveries can take up to 14 business days. I then told her that their stated delivery was the 17th, and that they cannot make false statements, which she admitted that the emails and website do make false claims. She also said she would escalate the matter. I then received a response to my initial email from Zanele Mpelazwe, 10 minutes after the call, that my message was received. That's it. I responded saying it isn't acceptable customer service, and that I would like to cancel my order. I have not yet anything back.

It is now the 26th of January, 2 weeks since I've placed my order, and no idea when this product will be delivered. With their call center not able to do anything about it, other than provide lip service about the matter being escalated. Yet it doesn't mean anything.

People have to plan to accept deliveries. I work, and need to organise someone in my building to collect on behalf of me (which I did for the 17th). I can't even cancel the order without it being a hassle.

Don't support Makro Online. Rather go to Takealot. At least there is always good speedy delivery and their UX and site functions easily.