Makro Online - Inefficient Service

I purchased a Dell laptop battery via Marko online, only to receive a generic battery. When I enquired further with a Makro support agent, they merely said, a return and refund will be processed. What the Makro sales team does not understand is, I required a certain product, I paid for that product with the idea that I will receive the exact item. Supplying the incorrect item to a customer does not meet with customer satisfaction and just merely offering a refund does not solve the problem. Marko should essentially engage with the customer in order to rectify the situation by actually taking the time to understand the nature of shortcoming and provide actually what the customer needs. These are basic sales and customer fundamental points that should exist, but sadly still don't in the sales environment.