Makro Online , ***********/customer service non existent

Well where does one start. We ordered 3 bicycles online on the 28/11/2021 and well that is where the experience ended. We have not been updated by Makro we have had to call and to email for a semblance of feedback. Then we get told we are busy sourcing the one bicycle this is after a week and a half of silence from Makro. And then we get a someone who honestly deserves to fired but with this been South Africa we will blame his training. That then responds on the 15/12/2021 to say they need to refund part of the order as they can not get stock. Bare in mind that there refund policy is 7 days and it’s 10 days to Christmas. We state this asking why only do you inform us now and what exactly is missing. Simply put the person obviously wanted to go home and never gave ****. We checked this morning and magically the whole order is cancelled. Now Makro I have avidly supported your business through my companies as-well as my personal capacity are you going to do anything or will you just leave matter unresolved the *********** employee still employed and your brand falling to way side. I guess feedback here would tell me wonders.