Makro Online Incompetence

Received the incorrect item on Friday the 30/08 at 5pm. Called in on Saturday 31/08 and was told I need to log their incompetence online and send proof in terms of images. When logging their mistake, it shows the earliest collection of the incorrect item is for Thursday 05/08, Which I felt is quite unacceptable as it is an error on their part. I then called into the call center and was told it will be escalated and that someone will contact me with in 48 hours to discuss when they can come collect the item. This I felt was just as unacceptable, so I asked to speak to someone who can assist with the matter, and I was told that everyone of authority is in a meeting and nothing else can be done. So I will now have to wait for Thursday for someone to get back to me which is 6 days from when I received the wrong item, then wait 3 to 5 working days for them to assess the incorrect item, then wait an additional 3 - 5 days for them to send the item they were supposed to send the first time. This was my first and last time using Makro Online.