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PG
Peter G

1 reviews | Active since Jun 2013

25 Nov 2021, 09:27

MAKRO ONLINE INCOMPETENCE

Ordered and paid for a printer online. Printer was despatched to an incorrect address the following day. The delivery failed and the printer was returned to MAKRO Ottery to a Galiema Arend on 24 November 2021. Enquires to the MAKRO customer services have proved fruitless and all they can say is that it has been escalated. It seems that they do not have a clue how to resolve this issue. Looking at the online tracking it says that the parcel has been delivered to customer. MAKRO has my money and the printer and their system says delivered. Where on earth is the customer service. MAK*** refers

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Replies (3)
Makro
Makro's reply25 Nov 2021, 11:56
Official
Good day Peter,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
PG
Peter G's update26 Nov 2021, 11:15
Reviewer Update
24 hours later and little action besides the standard response as per the above. Phone calls to the customer service centre are fruitless and one is simply informed that the matter has been escalated. To who escalated and timelines are unknown. Absolutely pathetic!
PG
Peter G's update26 Nov 2021, 13:12
Reviewer Update
Out of desperation I managed to contact the deputy manager at Makro Ottery, I think her name is Levona (please excuse the spelling). What a wonderful and helpful lady. Phoned me back in 10 minutes and gave me comprehensive feedback. The printer has been dispatched to Durban using an alternative courier and arrived in due course. Well done to the deputy manager you are certainly someone to look up to and for others to learn from.