SR
She R

1 reviews | Active since May 2023

24 May 2023, 21:58

Makro online , impossible nightmare!

I placed an order with Makro online, and true to say, its the worst nightmare!!!! You don't get replies, and if you do get an email, it says they have to many emails to get through, my 1 order is coming in 7, YES 7 different parcels, some have come, others haven't even been processed and its been soooooo long. No one can tell me where my stuff is. The stuff that came was broken, glued and some of them were used second hand ring watches with shoe glue on! And trying to get refunds is impossible, because it all has to be done online and via email, the same email they can't reply to because they are to busy. Makro online is not all Makro!!!! Be careful. There are ****s on there and trying to get your stuff or money back.... its endless fight. Instore wont help, they LITERALLY WALK AWAY and say, we don't have anything to do with online... email them. I have done that days ago and still no answers!!!!

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Replies (3)
SR
She R's update25 May 2023, 13:05
Reviewer Update
How are you going to follow up?????
You haven't got any of my information or order numbers or anything.
Its this a joke? Or am I being pranked? Because this can't really be real. My one out of SEVEN parcels that came yesterday, has all used, broken and glued items... none of the watches work and even the 3 nail paks are all open, missing glues and are even sticky taped closed. This is sooooooo pathetic.
SR
She R's update26 May 2023, 09:57
Reviewer Update
Any updates??? The vendor Spacesave is the outstanding 2 orders from Makro online with no reply and no follow-up as of yet.
I would like my orders sent asap. As it is now Friday and my order was placed lastweek the 19th of May and still no progress on the tracking or, that they even have acknowledged my 2 orders.
SR
She R's update04 Jul 2023, 21:46
Reviewer Update
Still no reply.. still no follow up.. 100ds of emails, waisted airtime on unanswered phonescalls, and if I do finally get through, the *********** person cant give answers and doesn't know whats going on... and just issues a referenc ticket via Email, AND NOTHING COMES OF IT. ot is now July and thos was mid May... still fighting to get my mony back for items that MAKRO collected amd eas sepose to receive a refund!!!! Nothing just dead quite emails and NO RESPONSES ANYWHERE. I Can finally go public and shar my screen shots, images of emails and promises from a store that has yet fulfilled anything they say they stand for. Biggest **** ever to by by Makro online!!!!