Makro online i want my refund

Makro online is selling **** goods , I purchased a baby chair and a wireless router online Makro , non of the items are in good condition . The chair is not what it is all and the router Didi not switch on at all.

I requested a refund on both items of which it took them 10 days for them to collect after I have called many times mins you I have a new born baby I don’t need so much stress. It’s been 5 days I have been calling for feedback since they collected no one has sad anything, I have not received any communication, no email no phone calls nothing and every time when I call them no one knows anything. Instead today on the 23rd April 2025 I’m receiving delivery the chair is back , how I don’t know…..

I am very frustrated with Makro online I need my refund but no one cares such a big brand ****ming me like this.