MAKRO Online - I *********** sales team

On 11 Dec 2024, I bought a deep freeze online with my game RCS card. The delivery was due 3 days later, which never happened. I phoned every 2nd day asking about the delivery. On the 17 December I was told the item is with the couriers to deliver. I called again about not receiving the deepfreeze and was told they will escalate the matter. Beginning of January 2025, I phoned and cancelled the order. Told them to refund to my Game RCS card. 2 weeks later I called again because no refund reflected on my account. Again I was told no refund was done and that the matter will be escalated. It is 2 weeks later again and I still have not received a refund or a deep freeze and I have to call Makro online without them EVER coming back to me with a apology or answer! Never buy from Makro.!!! I'll be contacting the ombudsman now!