MAKRO ONLINE-HUGE DISSAPOINTMENT

I bought a heater online at Makro on the the 17th of March and estimated delivery was said to be the 24 of March... Tracking status is still on Order confirmed..To date I have not received any feedback from Makro.I have taken upon myself to call their call centre on 3 consecutive days ,and each agent promised a call back before 1pm..What upsets me is their return policy of 7-14 days.I want my money immediately !!!!,This was my first and last time ordering from MAKRO...They are a huge disappointment with *********** call centre agents who cannot follow through.