Makro online horror. Never again

Online purchase horror. I purchased a few products from Makro on the 31 of October. Till today they have not been delivered. I went online on the 6th to check why my purchases had not been delivered, and found that the stratus of my purchase is “returned to origin”. I called Makros helpline on Monday, to find out why. I was told that my telephone number was incorrect and that’s why my goods were not delivered, as they could not get a hold of me. I do not understand how, as I have purchased goods several times on this profile, and they have always been delivered. I have now been calling Makro for two weeks to either get these goods delivered or have me refunded. Josephine from their head office, has been calling to find if my goods have been delivered . And nothing. She just keeps saying she will contact the store. And nothing. I even offered to pick them up. But nothing!! I just am not winning. I called in today and Talent Sibeko says they’ve processed a refund on the 11th of November and I need to wait for 14 days for this money to reflect. How is head office waiting for delivery but someone processed a Refund and they cannot see? What is the truth here? Can I please have the goods or my money back