Makro online, horrible service with no outcome and no delivery

I’m a big fan of Makro, but it seems that may be about to change.

I have placed an order for a Defy Chest freezer on 30/07/2019, as well as a board game for my son, all systems was go, stock available, and you gladly took my money.. Now I still don’t have my delivery, with the simple excuse of no stock, even though your web site advertises stock everywhere and the item now being on promotion at R400 cheaper on top of it. Your Support desk keeps on telling me that the will see where they can source a freezer for me, and then I get no feedback at all.... If this was the case i would rather have bought the item from Takealot where i have never been disappointed with delivery...

This is not right, I’m now stuck and i need my freezer, and thought it was a good idea to give you guys a try... but seems I was wrong, so where does this leave me? Can you make a plan for me or what am i to do? I am very disappointed here..

Im not one to go and bad mouth you on social pages to get some action, but it seems like you want to force someone to do this to get some action, can this be true? It is just about the end of the week… Seriously guys!!!

OR Please tell me how i can get my money back immediately so i can collect from an alternative that actually stirck to their service delivery commitment