MAKRO Online - HORRIBLE SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!! DEFY APPLICANCES - HORRIBLE SERVICE

Makro Online - Bought a Defy side by side fridge on the 15th Jan. The fridge was delivered. The drawers had some scratches that looking like paint splash. 2 weeks later the fridge started making an uncomfortable sound and I noticed the cooling side is not cool enough, food goes off 2 days being in the fridge. 30 Jan - I log a query with Makro. 6 Feb - Reply comes in requesting me to confirm if the purchase was instore or online and provide order number as well as my contact details. 8 Feb - I responded with the above information. On the same day they requested for further details on the product, which I provided. 10 Mar - I do a follow up 13 Mar - A response came from a different consultant who requested for a serial number of the fridge, which I provided the following morning. 14 Mar - Different consultant responds that the query has now been forwarded to the supplier, Defy. I get a job # ***. 22 Mar - Technicians come to assess the fridge and they took out 2 big blocks of ice from the bottom of the freezer but left the fridge with a new and even annoying sound that has made our lives miserable in the house. They left and I logged in another query. 25 Mar - The above job # is closed. And I get a new job #*** 27 Mar - Technicians come and assess the fridge and it's declared faulty and needs to be repaired. I leave for the Easter holidays and come back to rotten food in the fridge. Half the freezer has packed up. Money down the drain. Half of the cooling is almost at room temperature while one shelf area freezes food altogether 4 Apr - The job # is closed. Since then I have called Defy and Makro interchangeably and needless to say I am still without a replacement fridge and Makro is sending me to contact and Defy is sending me to contact Makro.

I PAID MAKRO FOR A PRODUCT - THEY SHOULD SORT THIS OUT!!!!!!! I have suffered financially and emotionally. Our home routines have been immensely disrupted with food wastages, having to buy groceries from scratch, only buying enough to fit the part of the fridge/freezer that actually works, the noise that comes from the fridge that is deafening, the service delivery that is absolutely horrible with turnaround. IF YOU CAN'T REPLACE THE FRIDGE WITH ONE THAT IS NEW AND ACTUALLY WORKS, GIVE ME BACK MY MONEY AND COME TAKE YOUR NON-WORKING APPLICANCE THAT HAS MADE MY LIFE MISERABLE!!!