Makro online horrible service

I bought items online and when they were supposed to be delivered I asked them to change date cause there isn't someone in the house and they agreed that they will deliver on Sunday after 2 and on Sunday around 10 someone calls that they at my gate and I asked had they not told you that I made arrangements he said he will call later after deliveries he might bring it at Waverley were I was at and he called around 12 that his on the other side of Pretoria he is knocking off he can't deliver and I sent WhatsApp to delivery company and arrange to change the address to my work address but yet again the driver calls his at my gate ignored the instructions or they were not relayed to him don't know and when I open my package later on there were two items missing and called the customer service Tuesday morning and was given reference number that wonderboom branch will give feedback but nothing even today called and wonderboom didn't pick up and was told to call again later yet it's their fault. I also on the 14 January logged a return after when I opened my package a potty training chair was broken til now nothing their service is disgrace