Makro online gives the worst service ever.

Before lockdown we ordered a new chest freezer from Makro online and due to lockdown it was not delivered however when restrictions were lifted and after many calls to the call centre after many promises to get back to me and never did, and after a very detailed e-mail of how disgusted I was with their service I was told that it was collected by the courier around the 17th of June and i should have it within a few days , we are now on the 15th of July and we have not recieved our order or heard from which ever courier has it, Makro's call centre does not answer calls , i did also e-mail the listed e-mail address last week friday and to date have had no reply. Makro took my money straight away yet i have not recieved my order and have had no one from makro follow up to see if I recieved my order and when I track it online it says it has been with the courier since the 17th of June ...It is absolutely disgusting as the waranty is now a few months in and we have not recieved our order .Makro maybe now you will contact me regarding my order MAK***. If you have no intention of actually delivering the freezer we have already paid for in March then just give me a refund. How can Makro online conduct such disgusting service?