Makro Online Finance Department the Worst in South Africa

Ordered a product online on Thursday, the 26th September 2024 and paid using Makro's Paygate facility. The payment went through and then the Paygate page stayed onscreen for about 5 minutes saying payment successful. I then proceeded to close the page and went to my online order where its stated that it was awaiting payment. The called the service desk and explained what occurred. They asked me to send through the proof of payment from the bank, which I did without delay, I followed up again and it was said that the payment would be sent through to their accounts department. Followed up the next day, they asked again for proof of payment, which I resent and again, it would be sent to their accounts department to put against my order. Granted, now its the weekend, I would hopefully get my order resolved the Monday, WRONG, come Monday, the next custoemr service agent stated they received my mails with proof of payment, but the person I was dealing with the previous week did not in fact send it to the accounts department, and that it would now be sent. Fuming at this point, but what can I do? No one can get hold of this sinister department that works in the shadows. I was told I could follow up the next day. We are now on the Tuesday, I check on the online order and it cancelled due to non-payment !!!! So I again called the customer service desk and they confirmed receipt of payment, I could just re-order what I needed and they'd apply the value to the new order. Thinking this is finally going to be resolved, I again get messed around as now the product is no longer in stock!!!!!!!!!!! Extremely annoyed by this, I asked that they refund the money and the ticket is assigned to the online finance department - This was Tuesday 1st October 2024. Today is Monday, the 14th October 2024 and I have not received any money back as yet. I continue to fight for what is mine, this takes time and money I will not get back from them, I just cannot believe the sheer lack of communication and sense of urgency from this finance department at Massmart. You should be ashamed for the stress you cause.