1 reviews | Active since Sept 2024
*********** MAKRO ONLINE FINANCE DEPARTMENT
I have put a review on Makro and I was contacted in regards to the 3 refunds owing to me.
I have only received one. The other refund keeps showing payment failed on Makro's side. I provided different banking details and still haven't received anything.
They sent me an incorrect order and a consultant logged a return. On 12th March I received an email from Makro giving a return ID number and that it will be picked up. Absolutely nothing has been done.
All my airtime goes on sitting on calls where the consultants cut and never respond.
The incompetence of Makro online is on another level.
My first review got a response but the outcome never yielded results.
Don't ever purchase on Makro online as you will never get your refunds. They have an *********** bunch on the finance department who can't see that payment was made into Makros account and all they have to do is refund what's owing to me.
I have emails from so many at Makro requesting the same documents over and over again. They can't even refer me to any management level and says I must speak to a team leader but they can't put me through to one.
The most *********** useless bunch is Makro online finance department.
This is ongoing and is never being resolved. How many calls at my cost must be made?
Is it so difficult to look into the bank account of Makro that I had made payment tp and locate the payment and for Makro to refund me?
Is it so difficult to adhere to the emails sent to me from Makro stating that the return was logged and pick up will happen? I was sent a fan that I did not order. I ordered a pack of 2 remote controlled fans and I was sent one manual fan. Does all this not show the incompetence of staff handling this matter? Even a child will be able to resolve and understand the issue on hand yet paid staff can't sort it out.
Absolutely pathetic!
I WANT BOTH MY REFUNDS PAID TO ME IMMEDIATELY!!
This is ongoing and is never being resolved. How many calls at my cost must be made?
Is it so difficult to look into the bank account of Makro that I had made payment tp and locate the payment and for Makro to refund me?
Is it so difficult to adhere to the emails sent to me from Makro stating that the return was logged and pick up will happen? I was sent a fan that I did not order. I ordered a pack of 2 remote controlled fans and I was sent one manual fan. Does all this not show the incompetence of staff handling this matter? Even a child will be able to resolve and understand the issue on hand yet paid staff can't sort it out.
Absolutely pathetic!
I WANT BOTH MY REFUNDS PAID TO ME IMMEDIATELY!!
A courier company came to my gate without Makro or the courier company informing me last week Friday and I was not at home. The courier company did not have the courtesy of calling me to check where I am or to say that they are delivering.
Can you arrange and get them to call me so I can avail myself for pick up?
What about the other R599 refund owing to me from last year December? Makro keeps sending me payment failed. I gave alternate banking details and have no idea what's the hold up.
The unresolved Makro online order numbers are as follows:
Online order #MAK***
12 December 2024, R599 refund owing after payment was made and order was cancelled.
Order Number: MAK***
4 February 2025, R540...Incorrect item sent that's still to be picked up.
This can't go on like this. If items are not sold by Makro and it's from a third party then state that online so customers will not order.
A courier company came to my gate without Makro or the courier company informing me last week Friday and I was not at home. The courier company did not have the courtesy of calling me to check where I am or to say that they are delivering.
Can you arrange and get them to call me so I can avail myself for pick up?
What about the other R599 refund owing to me from last year December? Makro keeps sending me payment failed. I gave alternate banking details and have no idea what's the hold up.
The unresolved Makro online order numbers are as follows:
Online order #MAK***
12 December 2024, R599 refund owing after payment was made and order was cancelled.
Order Number: MAK***
4 February 2025, R540...Incorrect item sent that's still to be picked up.
This can't go on like this. If items are not sold by Makro and it's from a third party then state that online so customers will not order.
The above is the next avenue as Makro has been exposed.
The above is the next avenue as Makro has been exposed.