Makro Online - Final Warning

Dear Makro.

This complaint follows my 1st complaint from 01 July 2019.

Using this platform did result in some feedback from the customer care services but unfortunately it was not enough to sort out the issue.

After more than 15 emails and phone calls, being polite, trying to understand I have reached my limits.

There is absolutely no excuse for Makro since they are still advertising the product online....

I give Makro until 19 August 17:00 to call me personally, tell me exactly what is going on, send a confirmation email and deliver my goods ASAP.

If this deadline is missed, I will register a complaint at the National Consumer Commission.

My complaint will be based on the following (from the Consumer Protection Act): 1. Right to Fair and Honest Dealing – Suppliers are not permitted to, directly or indirectly, provide consumers with false, misleading or deceptive representations regarding good or services

2. Right to protection against overselling – a) Suppliers are not permitted to accept payment …. If the have no intention of supplying those goods or providing those services b) They intend to supply goods that are materially different from the goods or services for which payment was accepted c) Suppliers are required to honour the supply of goods or services on specified dates … d) Consumers have the right to demand refund for full amounts paid in respect of commitments or reservations, together with interest, at prescribed rates from the date of payment to the date of refurbishment 3. Right to Fair Value, Good Quality and Safety- a) Timely performance and completion of those services b) Timely notices of any unavoidable delays …