Makro Online FIASCO

Item: Makro
Rating: 1
Author: Annette W

Approximately 3 weeks ago I bought a fan through Makro's online site.

It proved less than efficient, so I attempted to return it for a full refund, per their promise (still on their website).

However, to my dismay, I discovered that Makro had revamped their website and in the process wiped out my order history. Ergo, unable to take this further through that portal.

I have sent them emails - to no avail . . .

I am still waiting to return said fan for my refund.

Can you help me please?

Helpful (0)

Replies (3)

Makro's replyOfficial

19 Feb 2019, 16:49

Good day Annette

Thank you for your feedback.

I'm sorry to hear of the service you've had with our online department.

I can only imagine your frustration as this is certainly not what we want happening to any of our customers.

I will follow up for you with regards to this matter and I will revert back to you once I have feedback.

Thank you for your patience in this matter.

Regards
Otsiele Boikanyo

Makro's reply19 Feb 2019, 16:49

Official

Annette W's updateReviewer Update

21 Feb 2019, 08:03

Good morning Otsiele Thank you for your very prompt response Please may I have some feedback?

Annette W's update21 Feb 2019, 08:03

Reviewer Update

Good morning Otsiele Thank you for your very prompt response Please may I have some feedback?

Annette W's updateReviewer Update

27 Feb 2019, 10:24

When may I expect you to collect and refund the fan please???

Annette W's update27 Feb 2019, 10:24

Reviewer Update

When may I expect you to collect and refund the fan please???