Makro Online - False Advertising with poor customer support

I placed an Online order for a 19kg Gas bottle which was at the time advertised stating"(Gas included)" for R1599 on the 6th of November 2024. They advertised the same gas bottle bur without gas for R1379. On the receiving of my order the gas bottle was empty (no gas inside the cylinder) which was on the 8th of November 2024. I phone the customer care line and was told to log a return, I also drove to the Makro store in Strubens Vally where I explained the issue again. I asked the question why Macro can not give me a voucher to fill the cylinder with gas as they fill gas bottles on sight.

I received a phone call on the same day from Makro customer care stating that they will rectify this but i need to log a return on my order. They collected the gas bottle on the 12th of November 2024.

Since then I have only received a mail on the 22nd of November 2024 were they have stated that my return has only been approved (only for refund) now and must still wait another 7- 10 working days.

This has been the first time I have purchased from Makro Online and will be the last I do so, as their advertising is false (what is advertised is not what you receive) and from many other reviews which have been posted highlights the same frustrated experiences.