Makro online false advertising

I have purchased a honor x7b online on the 16 Dec. Received item on the 17 Dec. As soon as I the handset I noticed it was a 6gb on the box. I mentioned to the delivery guy that was not the item I ordered he said to call makro customer care. I called immediately. After several calls I was referred to the vaal branch. I tried communicating that a 6gb was what I received but a 12gb is what I had ordered. I was told to take the handset in to the store for a boost. I was not impressed because nothing of that sort was online. I was communicating with Jacques and Cathy at the vaal store via email. I was not impressed by the feedback. Eventually I arranged for a collection of the handset as it was still sealed. Collection took place on the 24 Dec at 15.15 by a very unprofessional guy. I've made several attempts to call Makro and spent hours regarding feedback but I'm so disappointed until now nothing. I called makro vaal and was told Cathy had left. Valarie is on leave. I asked for feedback and was told I will be refunded R4899 that I paid. I told the guy but I paid R5199. And he says according to his knowledge I returned a 4gb. That is false. I don't want a refund. I want the honor x7b, 256gb rom and 12gb ram as that was what I had ordered online. I'm very disappointed that I'm not even getting feedback from Makro. No one seems to care.