MAKRO ONLINE FAILURE TO PERFORM.

I have been struggling with Makro online since the 02 December. Purchased a Bosch Fridge on a Black Friday deal and I was debited twice from my credit card.

Now the fun starts. The Makro call centre will take their time to answer phone calls. All issues reported and transaction disputed with my bank for reversal.

Friday has come , the agent who requested proof of payments and statements received everything , but does not even have the courtesy to say received. Matter escalated , no response.

Tuesday the 10th of December arrives , trying to keep as calm as possible , call in again , wait ages for someone to answer. Eventually get hold of the MANAGER who tells me that she is going to speak to finance department IMMEDIATELY and call me back within the hour.

She does not call back and it is more than 24 hours later. Have called back in , agent puts me on hold for ONE HOUR 30 MINUTES and I have evidence of this.

More than a week later here I am with a double debited credit card , paying interest on TWO amounts on Marko’s behalf.

Who is going to reimburse me for the interest on their erroneous debit ?

The BONUS, my Makro app says fridge will be delivered by the 6th of December. I don’t even have the fridge yet. But I paid for it TWICE.

What do I do ?

I have been extremely calm and respectful, as per their recorded lines. I have sent an email to Makro stating that I want to take this to my attorney as I am now bearing interest for their ineffectiveness.

I have evidence of EVERYTHING.

This is what happens to the customers who want to be genuine and kind.

I demand my compensation for my interest, for my double debit , and for Makro completely disregarding my professional dealings with them and making me hold on the lines for HOURS WITH MY OWN COST.

It is now more than