MAKRO ONLINE: FAILURE TO DELIVER MY PURCHASE

I ordered turf grass online for over R1700 on 02 August 2024. It was packed on 05 August 2024 and estimated delivery was set for 08 August 2024. By 17 August 2024 my order of turf grass was still not handed over to a courier for delivery. I logged a complaint online via email and I also complained via live chat that same day. I was given a reference number and advised to e-mail the customer care section again to request confirmation of a delivery date. I did that the same day. No response was received from MAKRO except to confirm my complaint. Then, on 20th August 2024, I was asked to rate their service via email. Naturally I said that I was not satisfied, because I did not receive the product I paid for; nor a response to my request for an estimated delivery date. It's now the end of the day , 22 August 2024. I have still not received my product; nor any further response from MAKRO and when I checked the tracker today, it has still not been handed over to a courier. I only gave them one star for their efficiency in taking my money. Now, I'd like my order delivered asap or my money back.