1 reviews | Active since Aug 2025
Makro Online Fails to Update Contact Details; Same Problem Twice
I’ve had the same issue with Makro Online Shopping twice this year. Even after updating my contact details on the app, the courier never gets the updated number. In February I struggled to finally get my order delivered after chasing the driver myself. Now again in August, despite contacting customer care twice before delivery, the driver still couldn’t reach me. The app shows my correct details, but their delivery system doesn’t. Very frustrating and disappointing that such a simple issue cannot be resolved. It is shocking that such a large retailer cannot fix a simple contact detail update. This shows poor systems, zero accountability, and a lack of customer care. Customers should not have to beg and struggle for something as basic as receiving an order they paid for.
On the 20th of August, I received an email confirming that my parcel had been delivered, but in reality the driver struggled to find me and even had to ask around. A colleague from another department, not even my own, ended up receiving the order simply because she happened to know me. This is unacceptable.
To make matters worse, I have still not received any communication regarding the other order that was returned.
This is now the second time I am experiencing the exact same issue, and every response I receive seems to shift the responsibility back onto me as the customer. I have followed the correct process, yet the problem persists. Clearly, there is a system or process failure on Makro’s side that needs to be addressed instead of repeating the same instructions back to me.
On the 20th of August, I received an email confirming that my parcel had been delivered, but in reality the driver struggled to find me and even had to ask around. A colleague from another department, not even my own, ended up receiving the order simply because she happened to know me. This is unacceptable.
To make matters worse, I have still not received any communication regarding the other order that was returned.
This is now the second time I am experiencing the exact same issue, and every response I receive seems to shift the responsibility back onto me as the customer. I have followed the correct process, yet the problem persists. Clearly, there is a system or process failure on Makro’s side that needs to be addressed instead of repeating the same instructions back to me.