1 reviews | Active since Feb 2012
Makro Online Fails To Deliver!!
<p>Makro online has failed to deliver my order. This is despite 4 calls and 3 emails!</p> <p>They say the courier needed to return it as it was damaged and it needed to be replaced.</p> <p>No one responds to my e-mails. No one follows up, despite promises to get back to me as soon as a delivery date has been confirmed!</p> <p>This is the worst online shopping I have ever experience! Do not shop online with Makro!!</p>
As I write this review I am on the phone with Makro again! I have been holding for 22 minutes!!
As I write this review I am on the phone with Makro again! I have been holding for 22 minutes!!
After 25 minutes the Makro representative (call cente) told me that he was on hold to the store. I told him I needed him to call me back please. He reluctantly gave me his name - Farello Loko - and told me to remain holding, I asked him to call me back - now I wait!
Makro should not only reimburse me my shipping but also my talktime!
After 25 minutes the Makro representative (call cente) told me that he was on hold to the store. I told him I needed him to call me back please. He reluctantly gave me his name - Farello Loko - and told me to remain holding, I asked him to call me back - now I wait!
Makro should not only reimburse me my shipping but also my talktime!
Still nothing!!!!!
Still nothing!!!!!
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have received your order .
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have received your order .
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa