Makro Online Fail

Recently I had the misfortune of having to deal with the Makro Online service. It started off well with me finding the item I was looking for on the Makro online site but only available via online shopping. I proceeded to place the order on 7 February 2025 and completed the payment. The delivery date was then reflected as 27 February which I was rather surprised by as it seemed a rather long period considering online shopping rarely takes more than 5 days for delivery. Tracking the order on the app just reflected it was in progress. On 26 February I called the client service to establish the status of the order. Got shunted around for about 45 minutes to various agents and then promised to call me back. That never happened and neither did the delivery on 27 February. Then I sent 4 email inquiries with no replies. The eventual reply to my last email: this is an extended order and will take 21 days to deliver... this was on 12 March. Then somebody woke up and the order was delivered on 14 March. I will never use their online service again and will even think twice before shopping in their store again.

JW du Toit