1 reviews | Active since Apr 2011
Makro online
Good day
why am i still waiting for my refund? since the 7th i have still not received my R371.95 ? on my 2 orders that had no stock dried meal worms and paper hand towels R350 + 21.95 this is really unacceptable and is leaving a very bad taste in my mouth that i will not use the online shopping again due to this
i mean i have been patiently waiting and all i am getting is escalation when i call common this is not fair and not good service at all especially for Makro
please send me an urgent confirmation with my refund or i am going to take matters further! i am now really losing being calm as it is not right almost a month for a refund no guys this is not the right and fair way to treat your clients
please this is the final mail i am sending and last call i made next step is taking it further. as i have sent my banking details and id several times i expect my refund to reflect in my account asap and before end of business today!
MAK*** / MAK*** REFUND this is going on since the 07th of July 2023 it is not my fault they did not have stock and i have been calling since last week with no refund only excuses on the delay at the financial dept waiting for it to be authorized so i believe someone there is not doing there JOB!!
02 Aug 2023, 12:34
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
we hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
02 Aug 2023, 12:34
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
we hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
