Makro Online – Extremely Poor Service & No Communication

Makro Online – Extremely Poor Service & No Communication

I ordered a gift from Makro Online specifically because the delivery date was scheduled for 13 December, as I need the gift for 14 December.

Despite multiple attempts to contact Makro today via phone and email to confirm the delivery, no one responded at all. I received no updates, no explanations, and no assistance regarding my order.

Because of this complete lack of communication, I was left uncertain whether the delivery would take place today or not. As a result, I now face the situation of not having a gift for my granddaughter tomorrow, something that could have been avoided if Makro’s customer service had provided even the most basic feedback.

This experience has been incredibly frustrating and disappointing. I re**** on the delivery date provided by Makro, and the failure to communicate has left me without alternatives.

I am extremely unhappy with the service and expect an urgent response and explanation.