Makro Online extremely poor service

I bought a generator from Makro; at the time of the online purchase they had stock in 3 locations in Gauteng; I selected Germiston (even though I'm in Sandton) since it was the closest of the 3 locations. I called Makro a few days later to collect since I really needed the generator for the load shedding we experiencing; long story, many phone calls later; they said they sold out and have no stoc**** -- But they have taken the money and nobody in the online accounts team undera Mr Govendar are answering their phones for 2 days now so that I can arrange a refund?? -- will NEVER shop at Makro again, they cannot even allocate stock to payments correctly ; very poor IT , and very poor service/experience..... If anyone at Makro reads this, the order is #MAK ********** -- I'd like my money bank ASAP