MAKRO ONLINE - EXTREMELY POOR DELIVERY

I HAVE PLACED AN ORDER WITH MAKRO ONLINE FOR 2 CAR COVERS - ORDER MAK***1 ON 23 JANUARY 2019 - ON 30 JANUARY I RECEIVED ONLY ONE (1). I CALLED THE CALL CENTER - THEY SAID I MUST SEND AND EMAIL, WHICH I DID ON 30 JANUARY AND RECEIVED TICKET NO 507700. ON THE 3RD OF FEBRUARY, I EMAILED AN ENQUIRY - NO FEEDBACK RECEIVED. I CALLED THE CALL CENTER 3 (THREE) TIMES TODAY, BUT GOT CUT OFF ON 2 CALLS WHILE I WAS SPEAKING TO THE CONSULTANT. ON THE THIRD CALL, I ASKED TO SPEAK TO THE MANAGER AND HELD ON FOR 10 MINUTES, AFTER WHICH I ENDED THE CALL. I HOPE MAKRO HAS THE DECENCY TO ANSWER TO THIS AND FACE THEIR WRONG-DOING! IT IS REALLY ABSURDLY POOR SERVICE. I PLACED AN ORDER WITH WOOLWORTHS ONLINE AND GOT THE ORDER THE NEXT DAY. WITH MAKRO ONLINE. I PLACED THE ORDER, GOT IT 7 DAYS LATER AND THEN ONLY HALF (ONLY 1) OF THE ORDER (2 ITEMS ORDERED)! EXTREMELY POOR SERVICE - NO WONDER THEY HAVE HIGH CALL VOLUMES - NOBODY WILL TAKE RESPONSIBILITY! WHAT A SHAME!!!!