Makro Online – Extremely Disappointed With Service

I made an online purchase from Makro on Sunday, 7 December. My order was confirmed, and on Monday morning I received both an email and an SMS stating that my parcel was scheduled for delivery between 08:00 and 20:00. The delivery never happened.

On Tuesday morning, I called the call centre and was told that the store had delayed giving the driver my order. I was then informed that they would request another driver to collect it and that I would receive an email confirmation. That also never happened.

Instead, I kept receiving emails asking me to rate their online service — how am I supposed to rate something I never received?

I specifically placed the order over the weekend because I needed it delivered before Friday, as it is a gift for someone and the gift exchange is happening as soon as tomorrow. I even asked if I could collect it from my nearest Makro, and I was told I couldn’t.

This experience has been extremely frustrating and disappointing. I paid, I waited, I followed up, and I still have no order and no proper communication. I expected better from Makro.