Makro - Online Experience is Useless

I purchased an item from Makro online. They sent me the wrong item, the courier company returned the item and the 3rd part supplier instructed Makro to refund me. After numerous phone calls and emails from myself and the 3rd party supplier makro has done absolutely nothing. Their call center is useless and till today none of the escalation to supervisors or the management have called me back. They break their promises and are ********* in their business practice

I urge customers to rather use other online stores who have a much greater customer experience and follow up process in place.

I have all the emails from the 3rd party supplier which has instructed Makro to refund me and it has been over 3 weeks and they unable to comprehend what to do