Makro Online - Empty promises and bad service

Placed an order last weekend for delivery before Friday from the online store. Its a gift that I had wanted to give to someone over the weekend. Phoned to confirm order, as well as delivery, on Monday. They escalated the order as urgent. It was packed on Tuesday (by the Third Party Supplier) and was then escalated to Makro to arrange collection so it can be delivered. I emailed and had to phone again and all they can tell me is they flagged it and escalated the ticket again. I contacted the Supplier who then told me they've been waiting a day and a half for Makro's couriers to collect and have contacted Makro as well a couple of times. Today is Thursday, order is being couriered from Durban to Cape Town. After numerous calls and a promise from Makro it will be delivered today, how is that going to happen? Teleportation? Not a happy client and won't order Online again.