LM
Lebogang M
1 reviews | Active since Feb 2025
10 Feb 2025, 11:03
Makro online
I made an online order at Makro on the 31st of Jan 2025. My order was split into multiple deliveries. Parts of the order were delivered, but there's one order that's stack on packed. I have called Makro 4x and they keep saying they'll escalate the matter, and will receive an email, which I never did. This is just bad customer service because I've ordered the the things because I need them. The delivery was supposed to be made on the 3rd of February 2025 now it's the 10th?! 7 days later and order status still on packed. I like the makro deals but this is just bad?! Even being sent from pillar to post when you enquire makes it worse!
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Replies (2)LM
Lebogang M's updateReviewer Update
26 Feb 2025, 12:12Hi, I have not received the refund 'til today on the 26 of February 2026. So literally we can say this has been dragging for almost 30 days, I am very disappointed.
When I called today, the operator said the order is not cancelled and hence it has not been paid. This is bad service.
Makro struben valley is the worst, everytime I order and I see that it it the one selling the item I immediately check somewhere else, like Game or HiFi corp. Makro I am really disappointed with this kind of service I got from you concerning this order.
Please check your Struben valley store, it is too disorganized.
Dissatisfied customer
Lebogang Mabuza
When I called today, the operator said the order is not cancelled and hence it has not been paid. This is bad service.
Makro struben valley is the worst, everytime I order and I see that it it the one selling the item I immediately check somewhere else, like Game or HiFi corp. Makro I am really disappointed with this kind of service I got from you concerning this order.
Please check your Struben valley store, it is too disorganized.
Dissatisfied customer
Lebogang Mabuza
LM
Lebogang M's update26 Feb 2025, 12:12
Reviewer Update
Hi, I have not received the refund 'til today on the 26 of February 2026. So literally we can say this has been dragging for almost 30 days, I am very disappointed.
When I called today, the operator said the order is not cancelled and hence it has not been paid. This is bad service.
Makro struben valley is the worst, everytime I order and I see that it it the one selling the item I immediately check somewhere else, like Game or HiFi corp. Makro I am really disappointed with this kind of service I got from you concerning this order.
Please check your Struben valley store, it is too disorganized.
Dissatisfied customer
Lebogang Mabuza
When I called today, the operator said the order is not cancelled and hence it has not been paid. This is bad service.
Makro struben valley is the worst, everytime I order and I see that it it the one selling the item I immediately check somewhere else, like Game or HiFi corp. Makro I am really disappointed with this kind of service I got from you concerning this order.
Please check your Struben valley store, it is too disorganized.
Dissatisfied customer
Lebogang Mabuza
LM
Lebogang M's updateReviewer Update
02 Apr 2025, 11:37@Makro Today is the 2nd of April 2025, I still haven't received my refund from Makro Struben valley?? I don't want any more explanations, I want my money back into my account.
Your customer service is really bad,
Your customer service is really bad,
LM
Lebogang M's update02 Apr 2025, 11:37
Reviewer Update
@Makro Today is the 2nd of April 2025, I still haven't received my refund from Makro Struben valley?? I don't want any more explanations, I want my money back into my account.
Your customer service is really bad,
Your customer service is really bad,