MAKRO ONLINE - DON'T RECEIVE YOUR ORDERS

I purchased a cellphone from Makro online , I asked for it to be sent from the Montague Gardens branch. This was ordered on 20/02/2019. Till this day I have not received my order which was over R4000.00. On the 27/02/2019 I got an email to say that is was handed to the couriers and I will receive a sms on the day of delivery. Still nothing. I have called back and forth and asked for the courier companys name. I contacted them and they told me they do not have my order. The "status" of my order on the online tracking option on Makros website still says "Handed to courier". Nothing has been done about this and they simply do not care. I am in dire need of a phone as my current one is giving too many problems. I chose to purchase something online as I believed it would be simpler. I now called to ask if I could just collect it as they consultant at Makro online told me if Wumdrop couriers does not have it then it is probably still at the store. No one seems to be able to find my package but you have my money of exactly R4089.99. I will NEVER buy online again after this horrific service and experience. I get told every time that they will get back to me but no one ever does.