Makro online- don't do it!

I placed an order for 3 items. They all set to arrive on separate days. With no expected time of arrival, or notice, they arrive at our door. This means for 3 days, I have had to stay home and wait. The last item was to arrive today. It seems that when I check on the progress of the last item, it has regressed. What's worse is that it is the main item I wanted and prompted my purchase of the other two items. So I guess it will be 4 days of waiting for a delivery- whatever day that will be? Not a phone call or notification to tell us its not arriving as advertised? Customer service in this country makes me think I am unlikely to get a response, but here I am feeling like an idiot for trying. Sadly After the fact I realise there is a facebook page dedicated to how poor the Makro on-line service is.