ZK
Zanele K

1 reviews | Active since Mar 2025

30 Mar 2025, 18:08

Makro online doesn't wanna refund me

Ive made a purchase with makro on the 12 February which two items they canceled due to stock they only refunded one item the other did not go through that what they say when I called their help desk since 1March I haven't got my refunded I always called for update which is no even helping they told me to send documents of which I did even now no one is willing to help they always say it's finance people it's really ridiculous buying at makro online the service is really bad

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Replies (3)
ZK
Zanele K's update03 Apr 2025, 13:24
Reviewer Update
Only one refund was done the other one failed and you can see it on your side so what proof do you want because I've send you guys all the documents what else must I do
ZK
Zanele K's update12 Apr 2025, 12:14
Reviewer Update
Still no feedback from you am the one who always have to do follow up this is how you treat all your customers since from February waiting for my refund no is April really for such a big company customers have to stop buying from Makro they don't have customers service
ZK
Zanele K's update23 Apr 2025, 22:02
Reviewer Update
Still haven't heard from makro financial team till today no one is willing to help or update on my refund