Makro Online Doesnt Deliver

We bought a printer from Makro online. Deliver date was 3 days. Its 7 days later and still no delivery. We called in today 3 times and heard three different stories from 1. Its on way 2. They cant deliver cause courier cant call 3. Item is at "market place" Now Makro says they cant help as another company sends out items What a complete mess...hopefully i get a refund...