Makro online does not deliver in time

I am very very upset with the service I have received from Makro. I bought 2 items online on the 2nd of December, a Hisense microwave and a defy iron. I was promised that the items would be delivered on the 5th of December, the date came and went, a week later after failed efforts to contact makro I went to makro carnival to enquire and I spoke to a guy called Fiyaaz, he promised that the items would be delivered in the next 48 hours which also came and went. Finally they delivered only the microwave. I have been calling countless times to find out what is happening with the iron, it's almost a month now since I bought this iron. I have been taking clothes to the laundry for ironing and I have now run out of money to do that. I am under the impression that makro is doing this just because I am a black person. Not even once did I ever receive a call to explain what is going on. I've been calling this Fiyaaz guy asking for my refund but he keeps on telling me someone would call me within 48hours.

I've had disgusting experience shopping with makro.