RD
Rene D
1 reviews | Active since Oct 2017
18 Dec 2019, 21:20
Makro online ...do not ever buy via this service
I have purchased items online on the 27th of November online and to date have not received my delivery, my money was taken and their delivery fee was app**** however no delivery . I have made 3 calls to their useless call center and have been promised a return call with an update on all 3 occasions but no one revert with feedback!, i have sent an e mail which has not even been responded to. This service is unacceptable !!
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Replies (2)
Makro's replyOfficial
19 Dec 2019, 10:40Good day Rene,
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Makro's reply19 Dec 2019, 10:40
Official
Good day Rene,
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
RD
Rene D's updateReviewer Update
19 Dec 2019, 12:36Good day
thank you for your response however it is not good enough for me, as a customer i should not have to endure such inconvenience, you are well over your stipulated lead time and are in breach of your promise! why should i have to wait a further 24 to 48 hours for an answer?
I suggest you speed up your process in revert to me ASAP, I recommend you have the goods ready for collection at your Amanzimtoti branch for me to collect from there tomorrow.
thank you for your response however it is not good enough for me, as a customer i should not have to endure such inconvenience, you are well over your stipulated lead time and are in breach of your promise! why should i have to wait a further 24 to 48 hours for an answer?
I suggest you speed up your process in revert to me ASAP, I recommend you have the goods ready for collection at your Amanzimtoti branch for me to collect from there tomorrow.
RD
Rene D's update19 Dec 2019, 12:36
Reviewer Update
Good day
thank you for your response however it is not good enough for me, as a customer i should not have to endure such inconvenience, you are well over your stipulated lead time and are in breach of your promise! why should i have to wait a further 24 to 48 hours for an answer?
I suggest you speed up your process in revert to me ASAP, I recommend you have the goods ready for collection at your Amanzimtoti branch for me to collect from there tomorrow.
thank you for your response however it is not good enough for me, as a customer i should not have to endure such inconvenience, you are well over your stipulated lead time and are in breach of your promise! why should i have to wait a further 24 to 48 hours for an answer?
I suggest you speed up your process in revert to me ASAP, I recommend you have the goods ready for collection at your Amanzimtoti branch for me to collect from there tomorrow.