Makro Online Dissatisfaction

MAKRO ONLINE DISSATISFACTION On 2nd January 2020, I purchased filing and stationary cupboards for my business, Makro online purchase process was swift and money was immediately taken from my account followed by a order confirmation and a promised delivery of 7-10 days. On 13th January, still no delivery. The call centre was off no help as they couldn’t get answers from the store. The matter was escalated to a manager who told me I would receive the goods by the 17th at the latest, the explanation for the late delivery was “out of stock “ . Question: why did they process my order if they were out of stock? As off today, 23rd January 2020 @ 10:07, the goods have not arrived. It’s most painful online purchase experience I ever had. I run a business and these cupboards are desperately needed to run business efficiently because one of our core functions are administrations. This whole experience has put me off doing business with Makro online and I don’t wish any business owner to go through this experience that I had. DON'T USE ONLINE SERVICE... THEY HAVE NO CLUE ABOUT WHAT THEY ARE DOING