Makro Online Dissapointing Service

DISAPPOINTING SERVICE: Makro holding my money and gift hostage – Order OD***

I am extremely disappointed with Makro Online. I placed an order for a Airfryer that was supposed to be a gift for a church challenge this coming Saturday. The delivery was promised for the 7th of May, but today is the 12th of May and I have received zero updates.The order status has been stuck on "Ready to Ship" since May 4th. I went to a physical Makro store today to get help because I am leaving to Eastern Cape tomorrow and NEED this item. The store refused to help, stating it is an "Online Only" item, and told me they can only request a refund which takes 7–14 days.I do not have the funds to go and buy a second Airfryer while Makro sits on my money due to their own failure to deliver. Makro has essentially ruined a planned gift for this weekend.

It would have been better if they provided an immediate refund/store credit so I can purchase an alternative in-store today. Or atleast confirm exactly where my parcel is so I can collect it from the depot myself. Store Visited: Makro in Johannesburg Crown Mines. Buy their online products at your own risk.