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Shaneen N

1 reviews | Active since Sept 2020

22 Aug 2025, 09:04

MAKRO ONLINE DISHONESTY

I bought a product on the Makro online platform on the 4th of August 2025. When I placed the order as it's an online only product I paid immediately with my Credit Card. It said that the product will take 3-5 working days to be delivered. Wednesday the 6th of August I logged on to see if there's any update on when delivery will be. It showed that my order was cancelled, I contacted Makro and asked what is happening, they said they didn't receive payment, or the product is not available anymore, they couldn't give me a clear reason why they would cancel the order. They were going to follow up and get back to me. They never came back to me, I phoned them again on the 7th of August and still they couldn't give me answers, the lady told me to hold the line while she will check, she left me hanging on for 20 minutes and hanged the phone up. I emailed Makro on the 7th of AUGUST requesting a refund and also send them all documents they needed proof of payment, confirmation of banking details I received a reference number on automatic reply. On 15 August I phoned again to follow up on the refund, the lady told me that it was escalated to the finance department and that she will follow up and phone me back, I never received any phone calls. I phoned again 21 August asking when I will get my refund, the lady told me again it's been escalated to the finance department and that she will phone me back in 1 hour to let me know what is going on, I am still waiting for her phone call. I am very disappointed in Makro for not communicating and for not paying back my money they owe me. I want to warn everyone to not buy from Makro Online as they are dishonest.

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Replies (13)
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Shaneen N's update22 Aug 2025, 13:20
Reviewer Update
How can my payment fail to update on your system this is unacceptable you want to tell me from the 4th of August till now the payment failed to update, I've never heard **** like this. JUST REFUND MY MONEY.
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Shaneen N's update26 Aug 2025, 11:34
Reviewer Update
And still no reply as promised for my refund. Today is business day 13 and still I can't get a reply to say when my refund will be done, just empty promises.
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Shaneen N's update27 Aug 2025, 14:10
Reviewer Update
That is always the excuse that gets used you are waiting to hear from the finance department and then no one gets back to you, it's always escalated to the finance team, I can't see how they can have a backlog that means I'm not the only customer going through this. I will make sure everyone I know won't use Makro online to purchase anything ever again.
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Shaneen N's update27 Aug 2025, 15:28
Reviewer Update
See same story again today is working days number 14 they told me it takes 7 to 14 working days which is all lies. Go have a look on facebook there's another customer there that had to wait 36 days for his refund, this is ridiculous. There is so many complaints on facebook. Makro is throwing it's name away.
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Shaneen N's update28 Aug 2025, 09:03
Reviewer Update
Today is 15 working days already and still no feedback. All you can say is we will provide feedback once it's available. This is unacceptable. How long can it take????
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Shaneen N's update28 Aug 2025, 09:04
Reviewer Update
24 days in total
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Shaneen N's update02 Sept 2025, 10:28
Reviewer Update
TODAY IS DAY 30 ALREADY AND GUESS WHAT STILL NO REPLY, NO REFUND, NO ANSWER FROM MAKRO AT ALL. PLEASE PEOPLE DO NOT TRUST MAKRO ONLINE.
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Shaneen N's update05 Sept 2025, 18:31
Reviewer Update
That's always the excuse it's over a month now still no refund and no proper feedback from Makro. I'm tired of hearing the same excuse everytime it's been escalated. I NEED MY MONEY BACK
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Shaneen N's update07 Sept 2025, 18:37
Reviewer Update
The finance team is having a backlog and why is this, this shows me even more that Makro Online can't be trusted how can there be a backlog and it's been over a month now it's been 1 month and 1 week that I've been waiting.
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Shaneen N's update08 Sept 2025, 15:48
Reviewer Update
You will provide feedback as soon as it's available which means never, as nothing that you have said up until now is true. I will keep on encouraging people to never buy by Makro again.
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Shaneen N's update09 Sept 2025, 15:15
Reviewer Update
Hi Shaneen,

We will provide feedback as soon as we have received it.

We sincerely apologize for the delay of your refund.

Regards,
Makro Social Media Team.

This is the reply you get everytime, they reply privately as they don't want people to see they can't be trusted.
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Shaneen N's update11 Sept 2025, 09:07
Reviewer Update
Still waiting for feedback it's been a month and a week now. And the sad reality is that there's other customers facing the same problem. Together we will make sure no one uses Makro Online again. Go have a look on facebook Makro Customers Complains and you will see how many unhappy customers you have. I will encourage all of them to complain on hellopter also.
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Shaneen N's update11 Sept 2025, 15:39
Reviewer Update
So now I have to wait another 7 to 14 working days this is ridiculous. This will definitely be my last time using Makro ever. THANK YOU FOR THE HELP