MAKRO ONLINE DISGUSTING SERVICE

I have never been so disappointed in an online service as I am with Makro Online 3 Dec 2024: Ordered and paid online, expected delivery date given was the 13 Dec 2024. 13 Dec 2024: no further progress on my order besides order confirmed, no communication via email or phone. I as the client need to phone them to see what's going on. After holding on for so long i finally get through very calmy asking whats going on, knowing its festive season and the rush they may have. i was promised that they will call me before C.O.B to give feedback on the delay. NOTHING!!!!! 17 Dec 2024: progress still the same on order. I PHONE AGAIN, for them to give me the same answer that they will get back to me. I get an email at 16:13 to tell me my order has been cancelled and that I will receive my money back in 7 - 14 working days. on top of that they do not refund the delivery costs for the delivery that never happened??????

Thank you Makro, I as a single mom that receive no maintenance is now unable to put anything under the tree for my twin girls. You still have my money; you are *****ing money for a service that was never provided. And due to your poor service for a "leading" store in SA my children get nothing this year because I do not have any extra money.

When I requested why do I need to wait for my money I was told it's in the terms. The terms state IF I CANCEL THE ORDER! YOU CANCELLED THE ORDER BECUASE OF YOUR FALSE PROMISES THAT COULD NOT BEEN KEPT!!!!