Makro Online Disgusting Service

Makro online has disgusting service. We ordered a Hisense chest freezer and Makro delivered the incorrect item, a fridge, on Tuesday 2nd December, my brother called them to come pick it up. We were informed that the correct item, the freezer would be delivered on Friday 5th December but it wasn't delivered. December is the month of stokvels and the freezer was for the specific purpose of storing food items we are receiving today. We have called the call centre 4-5 times and we're being told about a third party supplier and a refund period of 7-14 days. I've repeatedly been asking what then must be done with the food? Why are we being inconvenienced like this when we ordered the freezer on time? Even the manager I spoke to was not helpful at all. The way you treat customers is beyond pathetic. It's appalling to say the least.