MAKRO ONLINE DISGRACEFUL - LOST ORDERS AND SHOCKING SERVICE

I have now made use of Makro online a few times this year, one experience was in fact refreshingly pleasurable, two OK not great but OK. However my most recent and most expensive experience has been awful to the point of trying to get a refund. Our substation burned out last Thursday morning, we made the unpanned and unbudgeted decision to purchase a generator for all the obvious reasons. Saturday morning I am running around looking for power to charge phones, bearing a HUGE chunk of Boksburg is out so this is not quite that simple. I get the message about the planned delivery, I get my daughter to contact the driver, explain the situation, asking for a time so we can be there, as we are now running after hot water, electricity and a birthday party for my daughter. Drive is unhelpful and blase, eventually says he does'nt know but about 12. At about 10h30ish I miss a call from him, I am dropping my daughter at a party to be home by 12 only to find out he was there one and a half hours earlier. Long story short, he advises me delivery will be reschuled on Sunday or Monday. It is now 16h30 Monday 01/12/2025. I have called Makro Online 3 times today, lady no 1 cuts me off. Lady 2 says my order is not there but picks it up on my phone says she'll follow up with the store and call me back still waiting this was about 10h30am this morning. Caller 3 tries to help we realise NO updated tracking details are available, tries to contact the store. No reply call me at about 12h15 to say above and she will follow up and come back. She was by far the most helpful, but still NO news. I have now emails Makro 3 times. I have no electricty, a rotten deep freeze, no clue where my order is and no way to find out when or how I will receive my order which is essence is now ******. Very dissapointed and in such a dire situation. I cannot escalate issues, the WUM tracking wont even open and when I get in get told my order does not exist. I want my generator tonight or a full refund. This service is not worth the stress or the hit and miss to get one good experience out of 4. ****py odds if you ask me.