Makro Online Disfunctional - No refund insight

Do not use Makro online for shopping. On 13 February an order was done online to be delivered not later thatn 21 February 2026. On 23 February an email was sent to Makro Customer Care and an escalation was mentioned. On 24 February I sent another email and requested a refund as the delivery exceeded their own policy. A call was received from the call centre and a further escalation was mentioned. On 25 February I made a call to the customer care line and a futher promise was made of an escalation. The order was for pet food which was needed urgently. During this time no action was done from Makro and when the order is tracked it is stuck on dispatch.