MN
Millicent N
1 reviews | Active since Aug 2019
11 May 2020, 10:36
Makro online disaster
Worse service from makro online. They don't respond to emails , call on hold up to one hour , no Facebook response as well. They promised delivery between 5-7 days . They charged for delivery as well Its affecting my business as I wanted to operate during lockdown.
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Replies (2)0
Replies (2)
Makro's replyOfficial
11 May 2020, 11:24Good day Millicent,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply11 May 2020, 11:24
Official
Good day Millicent,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
MN
Millicent N's updateReviewer Update
11 May 2020, 17:32After this review, I received an email saying my items are out of stock. I requested a refund and send my banking details. Still no response.
I'm frustrated as I waited long. My small business is badly affected. I need that money back to buy somewhere else asap. I can't wait longer . How long should I suffer ?
I'm frustrated as I waited long. My small business is badly affected. I need that money back to buy somewhere else asap. I can't wait longer . How long should I suffer ?
MN
Millicent N's update11 May 2020, 17:32
Reviewer Update
After this review, I received an email saying my items are out of stock. I requested a refund and send my banking details. Still no response.
I'm frustrated as I waited long. My small business is badly affected. I need that money back to buy somewhere else asap. I can't wait longer . How long should I suffer ?
I'm frustrated as I waited long. My small business is badly affected. I need that money back to buy somewhere else asap. I can't wait longer . How long should I suffer ?