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Melissa L

1 reviews | Active since Apr 2022

28 Mar 2025, 16:00

Makro online disaster

I decided to buy a headboard on Makro online , so the first time I made a oder for a bedside table 2/3 days before delivery it is just cancelled due to it being out of stock yet the same thing is advertised suddenly at a more expensive price like more the R1000 more, fine I made a second purchase , on the 7 th march used payflex ax payment fine the oder is successful and confirmed, the delivery date 22 March !!!!!! I don't understand but I calm and give it a chance, then came the 22 March no nothing, the tracing hasn't moved nothing , I phoned Makro online customer service and cancelled the item . Few days go by no communication about the cancellation, I call again spoke to them again to confirm cancelation the confirm and said they will email me proof of cancelation, few days go by no proof of cancelation, suddenly I see a email saying oder handed over to courier service , today it'd end of March I contact them no help , I was so reluctant to oder because I've seen so many complaints about Makro 's bad online services, but I will never ever recommend anyone buy anything online on Makro!!!

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Replies (2)
ML
Melissa L's update02 Apr 2025, 13:40
Reviewer Update
Hi Melissa
Thank you for your review on our Hellopeter platform.
We apologize for the inconvenience caused.
If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.

We hope you find the above in order.

Kind regards,
Makro Social Media Team.
The Makro Team,


This is their reply they just rep**** so that it could show that they rep**** , that's why their reply is hidden , so that it doesn't show that they actually did nothing, , because their service is a sister, I've made calls to them just 2 days ago and all they said is they can only send an email, and they will get back to me but never did!!!!!!
ML
Melissa L's update10 Apr 2025, 16:23
Reviewer Update
Yes it showed delivered because you delivered the thing after a month and even after I cancelled it 4 times!!!!!!!! They still delived it.i thought okay let me take it because it means if I don't I might not even get my money back, because I read in your other reviews you don't want to give people their money back, but now I'm sitting with a headboard that came with a tear and it sticks the whole house horribly , I can't stand being in my room because of the smell , I want to return the things because it's flimsy , it stinks and the workmanship on it is so so bad!! But they say I have to cover it myself if I want to return it.